FREQUENTLY ASKED QUESTIONS
How do I contact you?
There are many ways to contact us:
Number: 0321-3467266 | 0322-2512660 (Mon-Sat 10am-9pm)
How can I place an order?
First open the product’s page which you wish to order. After that click on buy now so that you can be taken to the order page.
Now you have to fill in all your personal information that is required by us like;
• Email Address
• Delivery Address
• Contact Number
After filling these details click on the order now button
After this you will receive a confirmation call & email from our representatives. Your order will only be placed if the confirmation process is complete.
Can I order in any other way?
There are a couple of other order placing ways accepted by our organization
Via Email: Send us the product code and all your personal information that is required to place the order on firstname.lastname@example.org and our representatives will further contact you for confirmation.
Via Phone: Call on 0321-3467266 | 0322-2512660 (Mon-Sat 10am-9pm) to place an order on the phone.
Whatsapp: You can also join us on whatsapp for updates about our new collection on daily basis 0322-2512660
If you have placed an order but did not receive any confirmation call or Email?
It’s nothing to worry about. This can be happen due to some technical issues. You will receive confirmation call as soon as possible.
If you still don’t receive any confirmation you can always contact us on our customer service number 0321-3467266 | 0322-2512660 (Mon-Sat 10am-9pm) or email us on email@example.com
I missed the confirmation call, now what?
If some reason we are unable to contact you we will try 5 more times before canceling your order.
What is the procedure to cancel an order?
If you wish to cancel your order you can call us on 0321-3467266 | 0322-2512660 (Mon-Sat 10am-9pm) or email us on firstname.lastname@example.org
SHIPPING AND DELIVERY
In which regions do you deliver?
We deliver our products all over Pakistan
Do you deliver outside Pakistan?
Yes we do but delivery charges will be applicable
What are the delivery charges?
All our deliveries are free of cost. If by chance a delivery charge is to be incurred, it will be mentioned on the product details.
When do I receive my order?
Our standard delivery period is 3 working days for Karachi, 5 working days for different urban areas and 6-7 working days for remote territories/towns from the order affirmation date, unless a particular delivery date is said on the arrangement page.
Can I come and collect my order from your office?
We are sorry to say, but we don’t allow self-pickup of orders from our office.
What happens if I’m not present at the time of delivery?
We will surely contact you to inform you the expected time and date possible of the delivery so that you can make yourself available. If by chance you are not available at the time of delivery then our delivery man will contact you to arrange a time for delivery. You can also contact us on 0321-3467266 | 0322-2512660 (Mon-Sat 10am-9pm) or email us on email@example.com
Can I check my order at the time of delivery?
No we don’t allow our customers to check the order at the time of delivery.
What if I don’t receive my order on time?
If by chance you don’t receive the order within the expected time period you can contact us on 0321-3467266 | 0322-2512660 (Mon-Sat 10am-6pm) or email us on firstname.lastname@example.org and provide us with your order details so that we can track your order and arrange the delivery ASAP. However the requested delivery period can be deferred because of unavoidable circumstances, for example, awful climate conditions, law and order situations and so forth.
How do I pay?
We have cash on delivery policy used for our organization. Which means you can pay at the time you receive your order.
You can also pay in advance if you wish to through Easy paisa, or direct bank transfer. For further details or questions related to payments you can contact us on 0321-3467266 | 0322-2512660 (Mon-Sat 10am-9pm) or email us on email@example.com
If we are offering a discount on any product it will be mentioned on the product details on our website. Other than that all prices are non-negotiable and fixed.
NO EXCHANGE, NO RETURN & NO REFUND POLICY
What if the product is defective?
We have a very efficient quality assurance department that tests all products before dispatching them. But if by chance your product is faulty or it’s the wrong product then you can claim for and exchange within 3 working days after the delivery by contacting us on 0321-3467266 | 0322-2512660 (Mon-Sat 10am-9pm) or email us on firstname.lastname@example.org